![]() Please make sure to double check your shipping address. Returns are processed by our ONE PERSON system, every 2-4 days so please be patient with us! Please fold items neatly and we prefer that you wrap the item in some sort of tissue paper so that they are protected from damage during shipping. If you find that your item is DAMAGED, it must be reported within 3 days of receiving.Ģ109 CHAPEL HILL ROAD, BIRMINGHAM, AL 35216 Online store credit will be issued to you in the form of a gift card via email. Once you receive your gift card, you may then purchase the new item if it is still in stock. We will issue you a gift card for the item as long as it is returned within the 14 day period. Our inventory is constantly changing so items are not eligible for exchange. Items purchased during a SALE or sale items Items that smell of perfume or cigarette smoke Items free of perfume, dog hair, deodorant, or cigarette smoke We have a very short return window that we are able to send back to the vendor. Do you have a damage? Items that are damaged MUST be reported within 3 days of receiving the item.We have a very quick turn around time and this is not possible for us to do, please be cautious as you are placing your order! Once an order is placed, it CANNOT be cancelled.The price of the return label is dependent on the weight of the item and where it is shipping from and will be deducted from your store credit. Can’t make it to the post office? We are more than happy to email you a return label.Items will be shipped back at the customers expense or you can have it picked up at one of our locations. Items returned outside of the return window are subject to refusal or a 20% restocking fee at The Pink Tulip Clothing's discretion.Don't have a printer handy? No worries, girl! Return information is required for us to process your store credit as quickly as we can so you can get to shopping for new cute things! All we need you to do is write your name, order number and reason for returning on a sheet of paper and put it in your return package!.If you live local to Birmingham, AL, you can drop your return off at either of our store locations! You can also drop off your return in our 24/7 return bin at our warehouse in Hoover, AL! The addresses are listed at the bottom of the page.This date can be found by using your tracking number! Store credits cannot be switched to online and vice versa. If you are not local, you will receive your store credit in the form of a gift card via email if returned within 14 days of delivery date. If you are local, you can return for store credit within the store within 10 days of your order delivery. We have recently changed our online return policy.If your order is damaged, please provide images and email with the subject line: International Order.Hey girl hey! We know things don't always go as planned so we are here to make the process to return items as easy as we can for everyone! INTERNATIONAL RETURNS/EXCHANGESĪll international orders are final sales with the only exception being damaged products. Duties and taxes will automatically be calculated at checkout. Please enter your international address at checkout. International shipping to Canada, UK, Australia and Germany is now available. At the moment we do not ship to US territories. ![]() *Free Standard Shipping is not available for shipments to Alaska, and Hawaii. Standard shipping option does not guarantee same-day processing and shipping. Orders placed after 12 pm PST will ship the next business day! Orders placed after 12PM PST on Friday will ship the following Monday. Please note, we cannot accept returns on items over 30 days from their ship date. Items sent back between 15 and 30 days of the ship date will be issued store credit. If you send items back within 14 days of their ship date, we'll refund to your original payment method.
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